Legal
Delete account
How to delete your Bluething account and the data linked to it, in the app or by email.
Can’t open the app?
Request the deletion by email, from your account’s address.
In the app
The deletion is always in plain sight, inside “My account”, for anyone signed in with email and password:
- Open Bluething and sign in to your account.
- On the “My weddings” screen, tap the circle with your initials (or your photo) in the top right corner to open “My account”.
- Tap “Delete account” and review what will be erased.
- Type DELETE in the confirmation field and tap “Delete my account”.
You are signed out on every device and receive an email with the date your data will be erased.
By email
If you can no longer open the app, write to privacidade@example.com from the email registered on the account, with the subject “Account deletion”. To protect you, we only accept requests from that address and confirm by reply before scheduling.
We reply within 15 days, as required by Brazil’s data protection law (LGPD). Never send your password.
30 days to change your mind
The request erases nothing right away. For 30 days, just sign in again with the same email and choose “Keep my account” to keep everything as it was. Once the period ends, we erase the data for good and it can’t be recovered.
What we erase
- The weddings you organize, with invitation, guests, RSVPs, gifts, seating, suppliers, budget and calendar.
- Feed and Wall photos and messages, including the high resolution copies kept in the vault.
- The photos and messages you posted in the weddings you were invited to.
- Your account, your sign-in email and the usage metrics linked to it.
What may remain
- Access logs (IP address, date and time) for 6 months, as required by Brazilian law (Marco Civil da Internet, art. 15). They contain no account content.
- In other people’s weddings, the guest entry the couple created with your name and your RSVP stays on their list, no longer linked to your account. To remove it, ask the couple or write to privacidade@example.com.
- Purchase and subscription receipts, which are kept by the App Store or Google Play.
Subscriptions
Deleting the account does not cancel a subscription, because billing is handled by the store. Cancel it in the App Store or Google Play subscription settings so you are not charged again.
Only want to remove a wedding?
The couple can delete a wedding without deleting the account, with the “Delete wedding” option in the app. Learn more in Support and the Privacy Policy.