Legal
Support
Quick answers to the most common questions and how to get in touch.
Talk to us
We reply within 2 business days, Monday to Friday (Brasília time).
How to get help
Write to suporte@example.com describing what happened, on which screen and, if possible, with a screenshot. If it is about a specific wedding, include the couple’s names and the date. Never send your password.
Personal data requests (access, correction, deletion) go to privacidade@example.com.
Account and access
I forgot my password.
On the sign-in screen, tap “I forgot my password” and follow the code sent to your email.
Do I need an account?
Couples can start without one, but need an account to publish the wedding and keep everything safe. Guests do not need an account: the invitation code or link is enough.
Guests and RSVP
How do guests get the invitation?
Through the personal link the couple sends (on WhatsApp, for example) or with the wedding code. The link opens the right family directly.
Can one person RSVP for the whole family?
Yes. Each invitation groups a family, and whoever opens it answers for every member and companion.
I gave the wrong answer. What now?
Open the invitation again and change your answer. If the couple set an RSVP deadline and it has passed, ask them directly.
Photos and album
Who can see Feed photos?
Only the people of the wedding: the couple and the guests with access to it.
How do I download every photo in high resolution?
The couple requests the full album in the app. Preparing it may take a few hours; when it is ready, an email arrives with download links valid for 7 days.
I posted a photo by mistake.
You can delete your own posts. The couple can also remove any post from the wedding.
Plans and gifts
How do I cancel a plan or get a refund?
Plans are billed by the App Store or Google Play. Cancellations and refunds are handled in the store’s subscription settings, under its rules.
Does Bluething receive the gift money?
No. Pix goes straight to the couple’s key, with no fee and without passing through us. Questions about a payment should be handled with the couple and the bank.
Deleting the wedding or the account
The couple deletes the wedding in the app, with the “Delete wedding” option. This removes the guest list and the photos, for good. To delete the whole account, write to privacidade@example.com.
Learn more in the Privacy Policy.